Refund Policy

This Refund Policy explains when payments you make to IVF World are refundable and how to request a refund. It applies to fees you pay to IVF World for facilitation services — such as consultation fees and treatment packages — and forms part of our Terms of Service.

Consultation fees

• If you cancel a consultation at least 24 hours before the scheduled time, you are entitled to a full refund of the consultation fee, or you may reschedule at no extra charge.
• Cancellations within 24 hours, or missed appointments, are generally non-refundable, because the clinician’s time has been reserved.
• If a consultation cannot go ahead because of a problem on our side or the clinic’s side, you may reschedule or receive a full refund.

Treatment packages and deposits

Facilitation and coordination fees for treatment packages are refundable in proportion to the services not yet delivered at the time you cancel. Amounts already committed on your behalf to clinics or other providers, and non-recoverable third-party costs (for example travel bookings), may be non-refundable. The specific terms of each package are shown before you pay.

Non-refundable items

Certain amounts are generally non-refundable, including fees for services already provided, and third-party charges we cannot recover on your behalf. Where this applies, it will be made clear before you pay.

Medical and clinic services

Payments you make directly to clinics or other providers for medical treatment are governed by those providers’ own refund terms, not by this policy. Medical outcomes are never a basis for a refund of facilitation fees, as outcomes depend on clinical factors outside our control.

How refunds are processed

Approved refunds are made through our payment provider, Razorpay, to your original payment method, in the currency of your original payment. Once approved, refunds are typically initiated within 5–7 business days; how long the money then takes to reach you depends on your bank or card issuer.

How to request a refund

To request a refund, contact your Relationship Manager or email support@ivf-world.com with your account details and the payment concerned. We aim to review refund requests promptly and will let you know the outcome.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can put it right. Raising a chargeback with your bank before contacting us can delay resolution.

Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date shown on this page.

Contact us

Questions about refunds? Contact us at support@ivf-world.com.